We understand that not all clients will have the in-house capability of managing enquiries in multiple languages. In general we are able to structure enquiry forms and procedures in a tight, generic format that enables an English speaker to respond appropriately (e.g. order confirmed/generic response email), but in some instances the options provided by a particular product or service are too complex. This could be the case where a reseller contacts you wanting to wholesale your product/resell your services in the local market, or a potential consumer sends you a technical query.
Where you do not have the language skills in-house to manage responses, we can process those responses for you via our mail call center. The call center can operate as a translation service (we translate incoming enquiries for you, you formulate a response and we translate that and send back to the enquirer) or we can manage the enquiry process completely, from first contact to sale. You provide us with the training in your product/service, we process completely in the language of the consumer.
Typically in these scenarios, we price on a per transaction system. For low volume transactions, this can be on a per item basis, for high volume clients we set a fixed monthly amount for a fixed number of transaction (e.g. XX$ for 50 emails/month).